UBUIYIT Product Return and Refund Policy
Your satisfaction is our priority. Here's how we handle returns and refunds.
1. Eligibility for Returns and Refunds
✅The item received is significantly different from its description.
✅The item is damaged, defective, or non-functional when listed as working.
✅The wrong item was delivered.
Not eligible if:
❌Buyer changed their mind after purchase.
❌Item matches the description but the buyer no longer wants it.
❌Item was sold 'as-is' and the defect was clearly disclosed.
2. Process for Requesting a Return or Refund
Step 1: Engage the Seller
- Contact the seller within 48 hours of receiving the item.
- Clearly explain the issue and request a return or refund.
- Sellers should respond professionally to resolve disputes.
Step 2: If the Seller Refuses to Cooperate
- Escalate the issue if the seller denies responsibility.
- Launch a complaint with the Competition and Consumer Protection Commission (CCPC).
Step 3: UBUYIT Assistance
- UBUYIT can provide seller details to assist with legal or consumer claims.
- We do not process refunds directly but will assist with documentation.
3. Responsibilities of Sellers
📌Provide accurate descriptions and images.
📌Accept returns and issue refunds promptly when issues are valid.
📌Clearly state return policies in the product listing.
4. Dispute Resolution and Consumer Protection
If the seller fails to comply, the buyer can report to CCPC.
Required documents include:
📝Proof of purchase
💬Conversation history with the seller
📸Images of the item (if applicable)
5. Final Notes
💡UBUYIT does not handle payments or refunds directly.
💡We act as a platform for buyers and sellers to transact.
💡Buyers are encouraged to inspect items before finalizing any purchase.
By using UBUYIT, you agree to these policies. Disputes are to be handled between buyer and seller, with CCPC as the regulator if necessary.
📧 For help, contact: support@ubuyit.store